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Your onesome support

Is there a function in onesome that is unclear to you? Or do you have problems with the onesome app? Send us an email at support@onesome.de – we’ll be happy to help you.

Does a task not make sense to you? Or you need feedback on an answer / a result of yours? Don’t hesitate and send us an email to coach@onesome.de. We will be happy to clarify this together!

Did you receive an invitation or an email for the kick-off, telling you to register in onesome? How nice, then your onesome journey seems to start soon! Feel free to email us at community@onesome.de and we will send you a new registration link. This registration link is valid for 4 weeks.

Note: Please check your spam folder to see if the email with the registration link is stuck there. Thank you very much.

Please accept our apologies if you did not receive an appointment invitation. We look forward to seeing you at the next community session in exchange. Feel free to drop us a note at community@onesome.de. We will email you an appointment invitation directly.

Orientation and Structure

In onesome there are two different types of content. There are journeys and there are short trips.

You can think of journeys as a kind of course. You get to the bottom of your behavior and thinking and initiate changes. You can do journeys once.

You can think of short trips as exercises/tasks. They bring you into action. You learn methods and implement them immediately. You can repeat short trips as often as you like.

Our onesome recommendation: Travel both contents in equal parts, so that you get the full potential out of onesome.

Smartphone-onesome-App-Erfolg
Smartphone-onesome-App-Erfolg

You can (currently) complete journeys only once. By doing so, you focus on the here and now and describe your starting position. Once you have completed a journey, you can no longer reset it or sessions of it.

However, if you are in the middle of a journey and feel that you are on the wrong path, this is not a problem. As long as you have not completed the journey, you can reset one or more sessions. If you reset a session, you reset this session and all subsequent sessions. All previously completed sessions will be preserved. You will find three small dots next to the session you would like to reset – below them you will find the “Reset” option.

onesome app inhalte revue zurücksetzen
onesome app inhalte revue zurücksetzen

IIn the menu bar you will find the “Explore” section. This will take you to our OASIS. OASIS is made up of the first letters of the following terms: Orientation, Awareness, Social relations, Innovation, Success

Maybe you wonder why we introduced this subdivision? It should help you to get a rough overview of the topics you can work on in onesome journeys and short trips. This way you can set your own personal focus.

Smartphone-App Screen-OASE
Smartphone-App Screen-OASE

In every journey you work on, you gather important insights. These are called “key insights” in onesome. You can view your collection of key insights in the menu item “Insights” – so you have a quick overview of your insights at any time and can recall them.

As a hint for you: There are mandatory key insights – these are automatically saved for you. But there are also optional key insights – they are important for each differently. You can save them for yourself by clicking on the key symbol. Don’t worry: You will get a corresponding hint directly in onesome.

Our onesome recommendation: Review your insights regularly – this promotes the sustainable transfer into your everyday life.

onesome_mockup_logbuch_de
onesome_mockup_logbuch_de

While working on journeys, you collect important key insights. You can view these at any time in the “Insights” section. But if you want to review an entire piece of content with your answers, you can do that at any time, too. This way you can read the onesome content again and better relate your answers.

Important: You can review journeys and short trips. To do so, go to “Insights” and select the content you would like to review. Next to the stages you will find three little dots. Click on “Reminisce” and you’re ready to go.

onesome app inhalte revue zurücksetzen
onesome app inhalte revue zurücksetzen

If you use onesome on your desktop, you will find the search function in the menu bar. On your smartphone it looks a little different – here you will find a button in the menu area “Explore” (upper right corner of the screen). It is important that the search only appears after you have completed the Intro journey – it serves as an introduction to onesome and gives you the necessary overview of all areas in onesome.

Currently you cannot export your key findings – but we are working on a solution. t is important to note that you have lifetime reading rights – so you can view your key findings at any time, even if your account is no longer valid.

Time and Duration

We recommend that you invest 30 to 60 minutes per week in onesome. That way, you’ll keep at it and gradually get to know yourself better. Our journeys are divided into individual sessions. So you can take a break at any time and join us again at a later date. If you don’t have that much time, then a short trip is worthwhile – these are shorter and get you going quickly.

Important: This is only a recommendation. If you want to invest more or less time, that’s fine too. The important thing is that you get back into it at regular intervals. If you are unsure about which content to start with or which steps are the right ones for you, please send us an email to coach@onesome.de. We will be happy to support you.

Journeys and short trips usually last different lengths of time.

You can think of journeys as courses – they go in depth and last a little longer for that reason. But don’t worry! You don’t have to work on journeys in one piece – they are divided into stages, so you can take a break at any time.

Short trips usually only have one session and get you into the action quickly. They’re short and snappy, so you’ll quickly find time for them in your day. Plan a maximum of 15 minutes for it and off you go!

Your onesome account

The registration link is valid for 4 weeks after sending. Feel free to send us an email to support@onesome.de. We will send you a new invitation email with registration link.

If you see that your account will expire in a few days, it may be because the onesome project is coming to an end. Feel free to send us an email at support@onesome.de, we will check the validity of your account and give you feedback on the status of the project. But don’t worry: You will be informed directly in the app when your account expires – you can also find our support email address here again.

To receive push notifications on your smartphone, you need to have the onesome app installed. You can find all the information about installation on our FAQ page under “Installing onesome”. We recommend installing the app through Chrome (Android) or Safari (iOS).

That’s not a problem at all. You can navigate to your phone settings and make the necessary changes there. You’ll find detailed instructions depending on your operating system below.

For iOS devices:

  1. Open the Settings app on your iPhone.
  2. Scroll down and tap on “Notifications.”
  3. Find onesome in the list of apps and tap on it.
  4. Toggle the “Allow Notifications” switch to the on position.

For Android devices:

  1. Open the Settings app on your Android phone.
  2. Tap on “Apps” or “Application Manager,” depending on your device.
  3. Find and tap on onesome from the list of installed apps.
  4. Tap on “Notifications.”
  5. Toggle the switch to enable notifications for onesome.

Sometimes, it may happen that your operating system/browser does not support push notifications. In that case, feel free to contact our support team at support@onesome.de anytime.
However, sometimes clearing the cache can also help. How you clear the cache depends on your operating system and the browser you’re using. If you need assistance with this, don’t hesitate to reach out to us anytime.

You can decide yourself which notifications (email and/or push notifications) you want to receive and which not. You can make the corresponding settings in your profile area. You have to click on the following buttons: Profile (in the menu bar) > My Profile > Settings. Don’t worry: You can change the settings at any time – just as it suits you best.

If you don’t want to use onesome anymore, you can delete your account and your data. Click on “Profile” in the menu bar and then on “My Profile”. Here you will find a button with “Delete profile”. Important: Your account will not be deleted immediately. If the deletion was a mistake or if you want to join onesome again, you have 14 days to log back in. By doing so you revoke the deletion. Note that you will not have access to your key insights if you delete your account.

onesome is your safe space, with the highest data protection requirements according to the GDPR. What does that mean for you? Your data is only available to you and neither your employer nor other persons can view the contents. If data is processed, then it is processed in a psyeudonomized form – that means that no conclusions can be drawn about who the data belongs to.

Installing onesome

onesome is currently not available in the Apple App Store or Google Play Store. Nevertheless, you have the option to easily install onesome. Log in on your PC or smartphone. In the “Profile” section, you’ll find the “Installing onesome” button. This allows you to install onesome on both your PC and smartphone – even without visiting the Apple App Store or Google Play Store.

Our onesome recommendation: We recommend installing onesome on your PC and/or smartphone. Studies show that applications visible on the homescreen are used more frequently. Downloading onesome can help you integrate the app more easily into your daily life.

You can install onesome on your smartphone, iPad/tablet, and PC. You can also have onesome installed on multiple devices simultaneously. When you log in with your account, your current progress is saved – you can pick up where you left off.

Our onesome recommendation: If you install onesome on your PC, the app will be displayed directly on the desktop. On your iPad/tablet and smartphone, you’ll find onesome listed among your apps. Drag onesome to your homescreen. Studies show that applications visible on the homescreen are used more frequently. Downloading onesome can help you integrate the app more easily into your daily life.

To install onesome, log in to onesome and click on the “Profile” section. Here you’ll find information about installing the app (button: Installing onesome). Depending on your device and browser, the app will be downloaded directly, or you’ll receive simple instructions for installation.

If you don’t see this button, you might be using a browser that doesn’t support installation. Switch to one of the following browsers to install onesome on your PC or smartphone: Google Chrome, Microsoft Edge, Opera, Brave.

You might be using a browser that doesn’t support installation. That’s not a problem. Switch to one of the following browsers, and you should find the installation option in your profile: Google Chrome, Microsoft Edge, Opera, Brave.

If you continue to experience installation problems, feel free to contact our support team at support@onesome.de.

The great thing is that onesome automatically updates when a new version is available. You don’t need to take any manual steps to always be up to date.

There are several advantages to installing onesome:

  • The app as a reminder: Studies show that applications visible on the homescreen are used more frequently. Installing onesome can help you integrate the app more easily into your daily life.
  • Get into action faster: With just one click, you enter onesome and get into action more quickly. If you’ve checked “stay logged in,” you won’t need to log in again on your next visit.
  • Push Notifications: In the future, we will also offer push notifications on your smartphone to remind you of your onesome journey. For this, you need to have onesome installed.

Community Sessions

During the Community Sessions, you can exchange ideas with your colleagues from your company.
Our coaches moderate the exchange either online (virtually) or analogously and are always available for in-depth questions or concerns.

What can you expect at Community Sessions?

  • Get to know each other & network
  • Exchange with our coaches to deepen the content – deepen your insights from the onesome app
  • Time and space for questions
  • Fun and lightness in cooperation

What are your advantages?

  • Share what you have learned & new things with each other
  • Get to know your colleagues from a different perspective
  • Reflect on the journey together as a team

In preparation for a Community Session, you will be asked to travel to certain content in onesome – these can be journeys, but also short trips. You can also participate in the Community Sessions without any preparation. You will still gain exciting insights.

Our onesome recommendation: However, we always recommend completing the journeys / short trips beforehand, as you will dive deeper into your key insights during the Community Sessions and you will be able to learn more from each other in the shared exchange.

In the Open Community Sessions you can exchange ideas with other onesome users outside your organization. These Open Community Sessions are also moderated by our coaches, deepen insights from the onesome app and promote an inspiring exchange and networking among each other.

The duration and also the distance between the Community Sessions varies depending on the organization and project. As a rule, the Community Session takes place online (virtually), at intervals of 1-3 months and over a length of 60-120min. Small breaks, stimulating exchange and inspiring input usually ensure that the time flies. It is worth to drop by!

onesome Buddy Program

The onesome buddy program is a complementary format in which onesome users come together in small groups to support each other on their personal onesome journey. The small groups consist of 3-4 people who exchange ideas regularly over a period of 3, 6 or 12 months. But don’t worry, you are not on your own. In onesome you will find buddy journeys where you will receive a guide and questions for your exchange. This will give you a great structure and orientation for your time together.

It’s totally okay if you feel like your buddy team isn’t right for you. If you have this feeling or any other concern, feel free to contact us by email at community@onesome.de. We’ll help you find a solution.

The onesome buddy journeys are special onesome content with guiding questions as support and orientation during your buddy meetings. You can find this content at the end of your OASIS in the “onesome companion” section.

You still have questions?

If you haven’t found all the answers to your questions in the FAQ’s, please send us an email to support@onesome.de and we will deal with your request personally as soon as possible.